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ROLLiN’ Insurance Review 2024: Get Cheap Car Insurance

ROLLiN’ insurance is a new player in the Australian insurance market. Established in 2019 and backed by Insurance Australia Limited (IAG), the company began rolling out car insurance policies in October 2019 and has since grown to be a top auto insurer in Australia.

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With car insurance as its only policy, ROLLiN’ provides comprehensive car coverage, particularly for young Australian drivers under 25. In addition to being a digital insurer, all of its car insurance plans can be purchased and managed online or through the ROLLIN’ app.

Its flexible payment plan allows policyholders to pay on a monthly schedule and renew their subscriptions without incurring additional processing fees.

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ROLLiN’s car insurance excess stands at $800 for listed drivers and $3000 for unlisted drivers. Rollin’ is available in all Australian states and territories.

Due to its exceptional insurance service, the company has received several awards including the Canstar 2023 Australia car insurance award for Outstanding Value, and Mozo 2023 Expert Choice award for Exceptional Value Car Insurance, and Exceptional Value Young Driver Insurance.

Take a look at our review to learn more about ROLLiN’s car insurance!

Also check: 6 Best Car Insurance in WA Ranked

Who are ROLLiN’ Insurance

ROLLiN’ is a part of Insurance Australia Limited, the largest general insurance company operating in Australia and New Zealand. All ROLLiN’s car policies are backed and issued by IAG.

They started selling auto policies in 2019 as Poncho Insurance and later rebranded their name to ROLLiN’ in 2021.

States and territories ROLLiN’ car insurance is available

ROLLiN’ is available in all territories and states in Australia.

  • Australian Capital Territory (ACT)
  • New South Wales (NSW)
  • Northern Territory (NT)
  • Queensland (QLD)
  • South Australia (SA)
  • Tasmania (TAS)
  • Victoria (VIC)
  • Western Australia (WA)

ROLLiN’ car insurance coverage

The basic ROLLiN’ insurance coverage includes damage or loss from:

  • Accidental collision
  • Fire or explosion
  • Theft or attempted theft
  • Vandalism
  • Storm, flood, or water
  • Lightning or hail
  • Accident

If your car or trailer causes damage to someone else’s property or vehicle, you can get legal liability coverage up to $20 million. This will protect you from financial responsibility for the damages.

Included benefit of what you’re covered for

The benefits outlined below have exclusions and may only apply if the damage is from a covered loss.

  • For emergency travel and accommodation expenses: You’ll receive coverage of up to $500 in cases where your car is lost or damaged while you’re away from home.
  • Towing Costs: In the event of accidental damage to your car, ROLLiN’ will cover the towing costs to transport your vehicle to an authorized repair facility. It’s important to note that the towing coverage is activated only after the first towing incident, and subsequent decisions are at the discretion of the company.
  • Storage costs: If your car sustains damage, ROLLiN’ will arrange and cover the storage costs at their approved facilities until a thorough assessment can be conducted.
  • Keys and Locks: ROLLiN’ will reimburse you up to $1000 to cover the cost of replacement of your car keys and locks if they are stolen.
  • Lifetime repair guarantee: Supposed your car got damaged and was repaired by ROLLiN and you’re unhappy or not satisfied with the repair, the company will certainly examine the repair again and fix any issues the car still has.
  • Essential emergency repairs: ROLLiN car Insurance also covers emergency repairs to your vehicle.

Here’s a highlight of the general benefits and reimbursement fee of your car insurance policy with ROLLiN’

  • Emergency travel & accommodation: Reimbursement up to $500 if you’re 200 km from home
  • Towing costs: So long as it’s towed to ROLLiN’s authorized spot
  • Storage costs: Provided that it is stored in one of their approved locations.
  • Stolen Keys and locks: Reimbursement up to $1,000
  • Lifetime repair guarantee: Only on repairs they authorize while you still own the car
  • Essential emergency repairs: Reimbursement up to $500
  • Trailer cover: Reimbursement up to $1,000
  • Transport costs: Reimbursement up to $80 per day for up to 21 days
  • Windscreen, sunroof, and window glass damage
  • Child seat and baby capsules: Reimbursement up to $1,000
  • Electric Vehicles: Electric car batteries, charging cables, wall boxes, and adapters

Also check: Cota Travel Insurance Review: Cost & Coverage

What ROLLiN’ Insurance will not cover?

Like any insurance policy, there’s always an exclusion as to what your policy will not cover. Here’s what ROLLiN’s car insurance does not provide coverage for:

  • If either you or the person driving your car intentionally damaged your property
  • Legal liability claims require compulsory insurance to cover the claim as per law
  • Legal liability for death or bodily injury
  • Damage or loss when you’re using a hire car or any car other than the car listed in your policy
  • Liability for any passenger affected by drugs or alcohol
  • Any legal costs related to criminal proceedings, offenses or fines, or breaches of road traffic rules.
  • Legal liability claims made by you, anyone who is related to you, or who lives with you

Other exclusions include:

  • Carrying or storing explosives, flammable or combustible substances, and liquids illegally or not used for domestic purposes.
  • Communicable disease: Damage or loss resulting from a communicable disease won’t be covered.
  • Demonstrated for sale: If your car is exhibited for sale you won’t receive coverage if you suffer a loss.
  • Hire, fare, or reward: Generating income using your car through rideshare delivery, or taxi carrying passenger – you won’t receive cover if there is a mishap.

Also read: When Do Insurance Companies Start Surveillance

What factors will determine the cost of my premium?

ROLLiN car value is calculated using metrics from RedBook and other information you provide when enrolling for a policy. This typically includes:

  • Driving history, age, gender
  • Vehicle make and model
  • Type of coverage
  • Mileage

ROLLiN excess

The excess for ROLLiN car insurance is $800 for listed drivers. The deductible is higher for unlisted drivers – $3000.

Discounts

With ROLLiN’ you can save more while enjoying basic car insurance for your ride. If you use your car for business, you can save 10% on your first 2 months and up to a 15% monthly discount on your third month if you don’t have any claims.

What real people are saying about ROLLiN insurance – reviews and ratings

While ROLLiN only just started recently, it has quickly gained attention and trust from many even though it is yet to become a household name.

While some have praised the company for a job well done, some customers have expressed dissatisfaction with their service. According to reviews from Mozo, one of Australia’s largest financial comparison sites, ROLLiN currently has a 2-star rating on the site.

But on Trustpilot, ROLLiN’ has a 4.8 rating from over 421 reviews, with most reviewers citing excellent service from the company.

You never know until you have an accident, right? Well, someone nudged me at the servo and cracked my bumper. Claim was submitted and the car was booked for assessment the very next day and the repair took 2 days to complete. I was referred to Motorserve Banyo for their rapid repair service. For both Rollin and Motorserve, I give an A+ for efficiency, customer service, and quality of repair.“, a satisfied user said on Trustpilot.

Very easy to understand. Quote was no pressure and didnt get hounded. Just had one follow up email to say the quote would expire soon. So so much cheaper when insuring under 25yr olds“, another reviewed on Trustpilot.

Consumer experience

Website: Like their service, ROLLiN has a nice and easy-to-navigate website. You can manage all your account-related activities on the site.

Claims: You can file a claim online or via the ROLLiN’ app and get real-time updates.

ROLLiN’ insurance quote

This can be done on the site or mobile app. Get an instant quote on the site here.

How to file a claim with ROLLiN

To file a claim with ROLLiN’ car insurance, call the company’s claims department at 1300 116 257 or file a claim online through the company’s website. Policyholders can also use the mobile app to file a claim.

Claims handling is available 24/7.

Pros and Cons of ROLLiN car insurance

Pros:

  • Available in all states and territories in Australia
  • Flexible monthly payment with no extra processing fee
  • Electric car cover for your electric vehicles
  • A mobile app is available

Cons:

  • New company
  • Limited plan cover

Tips to reduce your ROLLiN’ car insurance premium

  • Comparing rates from multiple insurers
  • Taking advantage of discounts
  • Maintaining a good driving record
  • Choosing a plan that meets your needs and budget

Frequently Asked Questions (FAQs)

Is ROLLiN’ insurance good?

Their services speak volumes. ROLLiN’ car policy is issued by IAG and has a strong credit rating from A.M. Best and Standard & Poor’s. IAG has a financial strength rating of AA- from Standard & Poor’s (Australia).

Also, from positive reviews on Trustpilot and a 4.8 rating, you can expect to trust ROLLiN’ to offer you the best coverage you need. The company also has numerous insurance awards from top organizations in Australia.

How many drivers and vehicles can I include on my ROLLiN” auto insurance policy?

The magic number is 10. You can add up to 10 drivers to your auto policy, but they must meet the required criteria to be added.

Who owns ROLLiN’ insurance?

ROLLiN’ is owned by Insurance Australia Group (IAG), one of Australia’s largest general insurance companies that sell insurance policies in Australia and New Zealand.

Does ROLLiN’ offer roadside assistance?

Yes, ROLLIN’ does offer roadside assistance to its car insurance policies like vehicle towing, lockout service, and emergency repairs.

Can I cancel my ROLLiN’ car insurance policy at any time?

Yes, you can cancel your Rollin’ car insurance policy at any time without penalty. However, you will need to give Rollin’ 30 days’ notice of cancellation.

What is a single car value?

The “single car value” is the price or worth of just one car in your policy. The value is the amount your vehicle will be reimbursed by ROLLiN’ for a covered loss, including:

  • Accessories and modifications fitted to the car
  • Registration
  • CTP insurance
  • Statutory charges
  • GST and taxes